Returns & Refund

Most frequent questions and answers

We are proud to offer a simple and hassle-free exchange policy within the UAE if the product is unopened and still in its original condition and packaging you can return within 14 days from the date of delivery.Please click here to fill out

Kindly send back the item to ClickgiftWarehouse: CSS Homeward Bound, Warehouse No. 11, UPS Compound, Al Quoz1, Dubai, UAE. If you request a pickup service for the items to be returned or exchanged, a charge of 20 AED will be applied. 

Unfortunately, we have a strict no-return policy on all our beauty products. We advise you to read the product description thoroughly before purchasing your desired product.

Unfortunately, we have a strict no-return policy on all our food related products since those are prepared on order basis only. We advise you to read the product description thoroughly before purchasing your desired product.

Unfortunately, we have a strict no-return policy on all our flowers and roses related products since those are prepared on order basis only. We advise you to read the product description thoroughly before purchasing your desired product.

We are very sorry if you have received an item and there seems to be something wrong with it. Our team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.

You can request for a return within 14 days upon receipt of the order.

Please also note that:

  • – Item should be in a good condition and not used along with the original tag.
  • – It should also be in the same brand box you received.

Products we can’t process for return are listed below:

Books

Cakes

Cupcakes

Flowers arrangements

Roses arrangements

CDs/ DVDs

Nutrition items

Potty training items

Undergarments

Swimwear

Clothing/footwear items without the original packaging and tags

Personalized items

Items on sale

Electronic items where the original seal is broken

Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)

Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period

Items that have been assembled, used, altered or installed, unless defective

Items that were sealed and require their hygienic levels to be intact from the manufacturer

Further exceptions are mentioned along with the product description.

For all prepaid orders, we do offer a refund on credit card. However, the same is not applicable for cash on delivery orders.

If you paid for your order via a credit / debit card, you can return items to Clickgiftand also ask for a refund back to your credit / debit card.

Just log into your Clickgift Account and create a return request within 14 days from the date of receipt. Make sure your products are unused with the original tag still attached.